Complaint Procedure
Most complaints can be resolved by speaking with a supervisor who can provide additional information or context to the incident, however if this does not occur, the Office of Professional Standards will complete an in-depth and thorough investigation. Such an investigation may include the interviewing of all complainants, witnesses and involved employees. The Office of Professional Standards shall complete its’ investigation within 45 days of the filing of a complaint. In the event that this time period is not sufficient to complete the investigation, the Inspector assigned to the investigation shall contact the complainant and provide them with an estimated completion date based on the status of the investigation.
Upon conclusion of the investigation by the Office of Professional Standards, the investigation and its’ findings shall be forwarded to the Chief of Public Safety for final determination. The Office of Professional Standards shall provide written notice to both the complainant and the employee of the final disposition of the investigation and provide each with an opportunity to discuss the disposition.
Should the complainant disagree with the investigation or the Chief’s final disposition, he or she may file an appeal with the Citizens Public Safety Review and Appeals Board (CSPRAB). Instructions for filing an appeal of the investigations findings shall be included in the written notice to the complainant. The appeal must be filed within 14 business days of receiving the written notification.