Division Commander: Acting Captain Chris Franks
Assistant Division Commander: Vacant
The Kalamazoo Department of Public Safety (KDPS) Service Division primarily oversees all aspects of physical plant maintenance for ten Public Safety buildings; oversees maintenance of the Public Safety fleet of vehicles including marked police cars, fire response apparatus, and unmarked investigative vehicles; management of all property and evidence; management of the Kalamazoo Integrated Dispatch Center; Information Management; Records management; all purchasing for Public Safety needs; budget preparation oversight surrounding the Service Division responsibilities; and all Public Safety Capital Improvement Projects.
The Integrated Dispatch Center is the central control point for public safety 9-1-1 emergency services for the City, Township and County of Kalamazoo. The Dispatch Center receives and dispatches all KDPS police, medical; fire calls for service, and coordinates the deployment of fire apparatus and personnel.
All three agencies operate using inter-operable Michigan Public Service Commission System (MPSCS) 9-1-1 equipment that Kalamazoo Public Safety maintains. This integration of services has improved and sustained inter-agency communication, emergency operations, and been instrumental in coordinating multi-agency investigations resulting in the swift arrest of wanted criminals.
The Information Management unit within the Service Division coordinates information technology services for the department. The office ensures that all electronic equipment and applications function as designed and that all end-users have timely access to accurate and relevant information. The office consists of a Technology Manager, two Senior System Analysts, and a Civilian Service Officer.
The Records Bureau assists in the FOIA process, dictates police reports, handles requests for traffic reports, and assists with criminal records checks and firearms licenses, and processes requests for police and fire information from outside agencies and the public.
The Fleet Manager coordinates vehicle maintenance and support services for the entire KDPS fleet of 128 marked and unmarked police, fire and specialty vehicles and equipment, which includes (oil changes, lubrication, mechanical repairs, body repairs, warranty and recall work; maintaining a stock of wheels/tires and other frequently replaced items; registering and obtaining license plates and paperwork for all vehicles in the fleet with the exception of KVET vehicles, which are maintained within their own department.
Financial Services staff assists the six Public Safety Divisions with grant and budget preparation, monitoring and reporting, procurement services, liaison with human resources, and coordinates accounts payable and accounts receivable activities.