Kalamazoo Department of Public Safety

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You are here: Home / Uncategorized / *****UPDATE 911 RESTORED****911 Voice System is down, use TEXT to 911

*****UPDATE 911 RESTORED****911 Voice System is down, use TEXT to 911

January 31, 2020 by Kalamazoo Public Safety

Date: January 31st, 2020

Address: 150 E. Crosstown Parkway, Kalamazoo, MI 49001

Contact: Captain Huber, (269) 337-8120

Kalamazoo, MI:

******UPDATE******* On January 31st, 2020 at about 0445hrs the Kalamazoo County Dispatch Authority has restored 911 and phone service releasing the following statement “All 911 and non-emergency telephone service has been restored at  Kalamazoo County Dispatch Authority.  Thank you for your patience.”

Original Release:

On Friday January 31st, 2020 at about 0245hrs, Kalamazoo County was impacted by a multi-county 911 outage specific to all voice calls to 911. If you need immediate assistance, please send a TEXT TO 911. We will update you as soon as voice call service is restored.

This is how text to 911 works –

• Create a text message like you normally would, in the spot where your contacts name or phone number would normally be displayed type in “911” as the phone number.

• Type your message and include your address and send the message

• An emergency dispatcher will respond to your message and coordinate a response with emergency services for your area

The Kalamazoo Department of Public Safety will have high visibility patrols throughout the City of Kalamazoo while the 911 system is being restored.

By authority of Lt VanderKlok

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Filed Under: Uncategorized

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150 E Crosstown Pkwy, Suite A
Kalamazoo, MI 49001

Emergency: 9-1-1
Non-Emergency: (269) 488-8911
General Information: (269) 337-8120

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